For some items we regularly receive new stock. If your size is sold out, please send our customer service team an email and we will inform you if and when the desired size will be back in stock.

We will inform you of the current status of your order by e-mail. You will receive an order confirmation by e-mail after placing the order. When the order is packed you will receive a new update by e-mail. As soon as the order has been shipped you will receive a confirmation e-mail with a Track & Trace code, with which you can follow the shipment.
If you have not received these e-mails, please check your spam filter for received e-mails. If you have not received these emails, please contact our customer service. 

Para Mi has recently started shipping abroad! See below all countries and shipping prices where Para Mi pants can be shipped.

If you wish to change your order, please send an email to webshop@para-mi.com. Our team will review your request and determine what modifications can still be accommodated.

Yes, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers.

Every year Para Mi presents 4 new collections that can be purchased at various times throughout the year. We also have a basic collection that is available year-round (NOS).

What is your perfect fit?

We have compiled a handy size chart for our Para Mi pants for you. This way you can easily determine which size is right for you. How to measure the right pants size? Measure your waist circumference and hip circumference.

1. Waist circumference:Measure your waistline at the level of your natural waist, between the highest point of your hip bone and your lower rib.

2. Hip circumference:Measure your hip measurement by placing the tape around your hips and measure it across the fullest part of your buttocks.

If you have not received one or more items from your order, please contact us as soon as possible:
webshop@para-mi.com

If you have received a damaged item, please contact us as soon as possible and include as much information as possible, such as the item number and photographs: webshop@para-mi.com

Our apologies for this, if you have received an item that you did not order please contact us as soon as possible:
webshop@para-mi.com

Para Mi has recently started shipping abroad! See below all countries and shipping prices where Para Mi pants can be shipped.

Orders placed on workdays before 13.00, will be shipped the same day. We ship via DPD and have a delivery time of 1 to 4 working days.

As soon as the order has been shipped you will receive a confirmation e-mail with a Track & Trace code, with which you can follow the order.

You can choose to have the order delivered to a DPD Parcelshop. This is possible at the checkout step of the ordering process. After payment of the order, you will find all the DPD Parcelshops in your area and you can make your choice.

The DPD deliveryman offers the order at the delivery address. If you are not present during the first delivery attempt, you will receive a notification. You will receive a note in your mailbox and/or the Track & Trace link in your e-mail.

DPD will then let you know where the order is with one of the following 3 options:

• DPD will return the next day to deliver your order.
• DPD delivered your order to your neighbours.
• DPD has delivered your order to a pickup point. 

For orders under €150, shipping costs are calculated. All orders over €150 will be delivered for free.

You can pay for your order in various ways. We currently offer the following payment methods:

• Pay with Ideal/Wero
• Paying with Bancontact
• Pay with credit card (Visa or Mastercard)
• Paying with Klarna

If for any reason you wish to return your online purchase, you may return unused items to us within 14 days of receipt. See below "how to return an item" for more information.

The direct exchange of an article is unfortunately not possible. In order to receive the desired article you will have to place a new order.

If you have received a damaged article, please contact us as soon as possible by sending an email to: webshop@para-mi.com with as much information as possible, such as the article number and photos. We will then come up with an appropriate solution.

Article not to your satisfaction? You can return the item to us within 14 days of receipt, please check our terms and conditions carefully before returning the item to us. If you wish to return a product, please refer to the return portal of Returnista. Click here to go directly to the returns page.

Conditions returns

Once your return reaches us, it will be processed within 7 days and you will receive a refund or an updated Klarna invoice.

• When we receive return (clothing) items that do not meet the return conditions below, we unfortunately cannot accept them.
• Items must be returned unworn and in their original condition, including attached price tags and packaging materials.
• If the original packaging is no longer usable, you can also use another sound packaging.
• If you have received a defective/damaged or wrongly delivered item, you must notify our customer service department in advance.
• Report your return within 14 days via our returns page: www.para-mi.returnista.com/nl or click here. 
• Select the items you wish to return and choose your preferred return method.
• Remember to cover or remove the old shipping label.
• Return your package to your chosen service point, have your QR code scanned and they will put a label on your return.
• Be sure to fill in all the details of your return on the enclosed return form. The return form is included in every package in the packaging. If it is missing from your package, please contact us at: support@para-mi.com

Once your return reaches us, it will be processed within 7 days and you will receive a refund or an updated Klarna invoice.

Unfortunately, it is not possible to merge multiple orders via Returnista. If you have any questions about this, please contact our support department:support@para-mi.com

The return form is included in every package in the packaging. If it is missing in your package, please contact us at:support@para-mi.com

The cost of returning to Para Mi is at your own expense. If you want to return a product, we would like to refer you to the return portal of Returnista. In this return portal, all costs for returning and shipping are clearly defined.Click here to go directly to the returns page.

When your purchase meets our return conditions, and is received in good order, we will refund the purchase price to the account used to pay for the order within 7 business days.

No, items purchased through this webshop cannot be returned at a Para Mi outlet. If you wish to return a product, please refer to the Returnista return portal. Click here to go directly to the returns page.

It is possible to return your purchase to us within 14 days of receipt. Items must be unworn, in original condition and with the original tags. If you want to return the item, make sure that the item is not dirty or damaged. If the original packaging is no longer usable, you can also use another proper packaging. Once we have received your purchase undamaged and in good order, we will refund the purchase price to the account used to pay for the order within 7 working days.

Please contact the support team at webshop@para-mi.com. Our team is ready to help you, and provide an appropriate solution.

Have you purchased an item in-store? If so, please contact the store in question directly. They can assess your complaint and, if necessary, contact us directly to resolve the problem. We strive to resolve every complaint quickly and to your satisfaction. Thank you for your understanding and cooperation.